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Digital transformation

Yesterday

After years of promising to unify federal services the government has agreed to expand myGov to cover all major services.

myGov to be single entry portal after agencies told to get on board

All major federal services will be able to be accessed through a single portal after it was agreed to mandate the consolidation of services onto the myGov platform.

  • Tom Burton

This Month

Lawmakers are finally getting serious about making platforms take responsibility for digital harms.

Why scammers and streamers are in the government’s sights

After years of delay, the government has quietly agreed to a suite of new powers and tools to deal with bad behaviour from the big digital platforms.

  • Tom Burton
Digital reformer David Hazlehurst is to be the new CEO of Services Australia. He has just led a group of officials who supported the review of the National Disability Insurance Scheme.

Next chief of welfare giant Services Australia is a digital expert

David Hazlehurst is to be announced as the next CEO of Services Australia and to lead a series of reforms for the myGov service portal.

  • Tom Burton
Biometrics are being used to classify people’s emotions based on eye movements and key strokes, says Australia’s new Privacy Commissioner, Carly Kind.

Keystroke-tracking tech leaves privacy rules out of date: new watchdog

Rapid changes in artificial intelligence and biometrics are making current laws out of date says Australia’s next privacy commissioner, Carly Kind.

  • Tom Burton

November

The Financial Review is the country’s most-read premium business publication.

Financial Review remains Australia’s most-read premium business title

Over the past four weeks, 1.1 million people read a print edition of The Australian Financial Review.

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Esther Crawford, Twitter’s former head of products.

I survived the hell of Twitter 2.0 - then Elon Musk fired me

As the head of new products, Esther Crawford was one of the few Twitter employees prepared to say no to the company’s new owner. It went well, until it didn’t.

  • Ben Mezrich

Why passwords will soon be a thing of the past

New pass-key technology on the myGov portal should turbocharge banks, health insurers, telcos and airlines to do the same.

  • Tom Burton
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Face scan logons, protection from Optus-like hacks in services revamp

Passwords are on the way out for digital services from the federal governments, as the myGov portal embraces a new secure passkey technology aimed at stopping scams.

  • Tom Burton
Westpac CEO Peter King on Monday. As the world gets more complex in terms of its requirements, we need to simplify” he said.

Westpac embarks on huge tech project to rebuild spaghetti IT systems

Peter King said with its compliance issues out of the way, the bank will slice its 180 technology systems down to 60, in a massive new, four-year IT project.

  • James Eyers and Lucas Baird
The biggest development of the past year has been the rapid rise of consumer-facing generative AI.

Take action to stop AI entrenching big tech’s market power

The ACCC needs effective regulatory power to allow us to harness the benefits of the digital revolution while controlling risks to innovation and competition.

  • Rod Sims

October

NAB is one of the first banks to launch ConnectID.

NAB, CBA switch on digital identity checking service

ConnectID is live at two major banks, with two more to follow, making transacting easier for SMEs, real estate agents and sellers of alcohol.

  • James Eyers

September

Some are betting ChatGPT will automate an “enormous amount of work”.

ChatGPT has learnt to talk

For the first time, the bot can also give feedback on images. You can even upload a photo of the inside of your fridge to get meal tips. But you’ll have to pay.

  • Updated
  • Cade Metz
Daisey Stampfer, the group executive of strategy and transformation at Superloop, and Reid Elliot, the head of transformation.

Why these companies relied on staff – not consultants – to transform IT

Endeavour Energy and Superloop have pulled off complicated digital upgrades by relying on employees who understand customers and know the ins and outs of their businesses.

  • Edmund Tadros
A depiction of a Finnish ICEYE SAR satellite taking an image through the fire and smoke of  bush fires.

Satellites that can see through smoke to fight fires this summer

Using Australian locational and building data from Geoscape Finnish satellites will give emergency responders near real-time intelligence on damage and fire path warnings across the country.

  • Tom Burton
Cyber Minister and mother of three, Clare O’Neil, wants the vendors of software and internet devices such as baby monitors to be accountable for the safety of the products.

Technology’s dangerous-by-design era to come to an end

Cyber minister Clare O’Neil is pushing for Australia to join the rest of the world and shift responsibility for digital safety away from consumers and onto software vendors and smart device makers.

  • Tom Burton
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All lawyers, conveyancers and banks involved in electronic conveyancing have had to use the same operator - PEXA or Sympli - for deals to complete, but the systems will soon be connected.

Landmark e-conveyancing property deal as PEXA and Sympli connect

Assistant Minister for Competition Andrew Leigh said the use of both PEXA and Sympli would unlock competition in the e-conveyancing market.

  • James Eyers

Five ways to beat the odds on digital transformation

Around 70 per cent of digital transformations fail to deliver. Here’s how to make sure your company beats the odds.

  • Michael Schniering

How Digital Transformation Leaders entrants are assessed

Leading digital transformation entrants submit a clear set of initiatives and outcomes.

  • BCG Team
Linking electronic Commonwealth statutory declarations to the myGov portal and identity platform will enable a raft of services to be offered online without the need to get witnesses.

Electronic statutory declarations spell end of the passport queue

New laws mean people will no longer need a physical witness or justice of the peace to verify their statutory declaration.

  • Tom Burton
A team of former NSW officials behind the states world-leading Service NSW platform have joined former minister Victor Dominello in a new advisory firm known as Service Gen.

Robo-debt should not stop governments using AI, Dominello says

Generative AI will fundamentally change government services, hyper personalising delivery, and governments need to embrace it, says former NSW digital minister.

  • Tom Burton